Terms & Conditions

​Effective Date: October 30, 2026

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At Station X Salon, we want every client to have a positive and enjoyable experience. The following Terms & Conditions outline our policies for appointments, salon services, payments, and retail purchases. These policies apply to all stylists and service providers operating at Station X Salon.

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By booking an appointment, receiving services, or making a purchase at Station X Salon, you agree to the policies outlined below.

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1. Appointments & Booking

Appointments may be scheduled through our online booking system or directly with a stylist.

When booking an appointment, clients are responsible for providing accurate contact information and selecting the appropriate service.

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Appointment availability, service pricing, and estimated service durations may vary depending on the stylist, service requested, and individual client needs.

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Some services may require a consultation before booking or completing the service. Station X Salon and its stylists reserve the right to adjust appointment details when necessary to accommodate service requirements.

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2. Cancellations & Rescheduling

We require at least 24 hours’ notice for appointment cancellations or rescheduling.

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We understand that unexpected situations happen, and we appreciate clients communicating with their stylists as early as possible when changes are needed.

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Repeated last-minute cancellations may affect future booking privileges at the discretion of the stylist.

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3. Late Arrivals

We offer a 15-minute grace period for late arrivals.

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Clients arriving more than 15 minutes after their scheduled appointment time may need to have their service adjusted, shortened, or rescheduled depending on the stylist’s availability and the service requested.

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If an appointment cannot be accommodated due to a late arrival, the stylist may need to reschedule the service.

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4. No-Shows & Missed Appointments

Clients who fail to arrive for a scheduled appointment without providing notice may be charged the full cost of the missed appointment.

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Payment for missed appointments must be received before another appointment can be booked.

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No-show fees are intended to compensate for the time reserved for the appointment and the loss of an opportunity to accommodate another client.

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5. Deposits & Payments

Deposits may be required for certain services at the discretion of individual stylists.

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When a deposit is required, the amount and applicable terms will be communicated to the client before the appointment is confirmed.

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Deposits will be applied toward the total cost of the scheduled service unless otherwise communicated at the time of booking.

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Payments for salon services and retail purchases are processed through our available payment methods.

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Clients are responsible for paying the full amount due for services received and products purchased.

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6. Service Satisfaction & Refund Policy

At Station X Salon, we strive to provide quality services and a positive experience for every client.

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Because salon services are customized and performed based on individual preferences, hair conditions, and service goals, all completed salon services are final sale. We do not offer refunds for services.

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If you have concerns about a service, we encourage you to contact your stylist as soon as possible so the concern can be discussed and addressed when appropriate.

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Any service adjustments or corrections will be evaluated on an individual basis.

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Nothing in this policy limits any rights or remedies available to clients under applicable law.

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7. Product Returns & Exchanges

Station X Salon is happy to offer exchanges on eligible retail products purchased directly from our salon within 14 days of the original purchase date.

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The following conditions apply:

• Products must be presented within 14 days of purchase.

• Proof of purchase may be required.

• Promotional items are excluded from exchanges.

• Products purchased during discounted sales or promotional offers are final sale.
   

All promotional items and discounted sale purchases are final.

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This policy applies to retail products only and does not replace any rights or protections provided under applicable law.

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8. Service Results & Client Responsibilities

Salon services can vary based on several factors, including hair history, previous chemical treatments, hair condition, maintenance routines, and individual expectations.

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Clients are responsible for communicating relevant hair history, previous treatments, allergies, and other information that may affect the requested service.

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While we strive to achieve the results discussed during consultations, specific results cannot always be guaranteed.

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We encourage open communication between clients and stylists to establish realistic expectations before services are performed.

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9. Website Use

All content on the Station X Salon website, including photographs, graphics, written materials, logos, and branding, is intended for personal and informational use.

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Website content may not be reproduced, distributed, or used for commercial purposes without prior written permission from Station X Salon.

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We make reasonable efforts to keep website information accurate and up to date but cannot guarantee that all information, pricing, or availability will always be current.

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10. Changes to Terms & Conditions

Station X Salon reserves the right to update or modify these Terms & Conditions as needed to reflect changes in our services, business practices, or applicable laws.

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Any updates will be posted on this page with the revised effective date.

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11. Contact Information

If you have questions regarding these Terms & Conditions, appointment policies, or salon services, please contact us:

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Station X Salon

378 E Campbell Ave
Campbell, CA 95008

Phone: (408) 378-3289

Email: stationxsalon@gmail.com